1. What type of jewellery does Sulola offer?

Sulola offers premium silver jewellery for women, men, boys, girls, and unisex collections, designed for everyday wear, gifting, and special occasions.

2. Is your jewellery made of real silver?

Yes. We offer genuine silver jewellery. Product details, including purity and specifications, are mentioned on each product page.

3. Do you provide a certificate of authenticity?

Yes. Eligible products are accompanied by the appropriate authenticity or purity certification where applicable.

4. Do you offer Cash on Delivery (COD)?

Cash on Delivery availability depends on your location and the product. You can check this during checkout.

5. How long does shipping take?

Orders are usually processed within 1–3 business days for ready items, 10-15 days for specially designed items and delivered within 3–10business days after it is processed, depending on your location.

6. How can I track my order?

Once your order is shipped, you'll receive a tracking link via email, SMS, or WhatsApp.

7. Do you accept returns or exchanges?

Yes. Please refer to our Return & Exchange Policy for complete eligibility, conditions, and timelines.

8. Can I cancel my order?

Orders can be cancelled before they are shipped. Once dispatched, cancellation may not be possible.

9. How should I care for my silver jewellery?

Store your jewellery in a dry place, avoid contact with perfumes, chemicals, and water, and clean it with a soft polishing cloth and store in the zip-lock pouch given in the box to maintain its shine.

10. Is my payment secure?

Yes. All payments are processed through secure and trusted payment gateways with encrypted transactions.

11. Do you offer gift packaging?

Yes. Gift packaging may be available for selected products or during checkout. Or you can drop us a whatsapp for any particular gifting customisation or personalised letters or message to accompany with your jewellery order. 

12. How can I contact Sulola?

You can reach us via phone, WhatsApp, email, or through the Contact Us page. Our customer support team is happy to assist you.

13. Do you ship across India?

Yes. We deliver to most locations across India.

14. Do you offer international shipping?

International shipping may be available for selected destinations. Please contact us before placing your order for details.

15. What if I receive a damaged or incorrect product?

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with 360 degree video of opening the package and the product (compulsory)  . We'll work to resolve the issue promptly.